Tag understanding

Alone Together I: MDS Robot “Nexi”

One of the books that I am reading now is called “Alone Together: Why We Expect More from Technology and Less from Each Other” by Sherry Turkle.  The book is divided into two parts – the first focusing on the relationship dynamic between robots and people and the second on recent developments such as Facebook, Twitter and the like.

Over the past several years, I’ve realized (particularly in the workplace) that more and more people are turning towards technology and less to each other.  I am reading this book because I am just a victim to this unfortunate trend and I am at a point where I can’t afford to stay the course any longer.

This fact doesn’t lessen my interest in the subject as there is a great deal of psychology embedded within this topic that warrants understanding.

I’ll share more thoughts about this book as I progress further.  In the meantime, here is a video of a robot (not from this text) that exemplifies the lure of a robot as a potential replacement or stand-in for another human being:

Resilience V – Missing Persons

Here is another example of a situation where I was somewhat confused by my (internal) emotional reaction.  First, let’s describe the adversity in a straightforward and objective manner:

Adversity: A resource on our team has been out of the office for an extended period of time and no communication has been made stating why.

Now let’s describe what I was really feeling at the time:

Belief: “Where is s/he?  I have a project schedule that has many overdue tasks and it’s frustrating there hasn’t been any real communication regarding her/his absence.  If communication is a highly valued competency, why isn’t anyone communicating?!”

Consequence: Some anger / frustration and sadness

This is interesting; frustration makes sense, but anger & sadness do not.  Because of this, let’s go through the Q&A format that I shared in an earlier example:

Question: Why does your colleague’s absence frustrate you?

Answer: I have some work that needs to be done and I don’t have the information I need.  While I was able to pull up with another resource, it would be helpful to know when s/he is returning to the office.

Question: What is the worst that can happen if you aren’t kept informed?

Answer: Ultimately, the project schedule won’t be updated and people will look to me for the answers.

Question: Let’s assume that people come to you looking for answers, why does that bother you?

Answer: At a basic level, it bothers me because I won’t be able to respond appropriately to their inquiries.  At a deeper level this bothers me because I could be adding greater value if I was serving in a different capacity, and thus I would not have to rely upon others to provide these updates to me.

As you can see here, while it initially appears that I am frustrated because I don’t know what is going on, what is really at play is my lack of control regarding the underlying effort.  My feelings of sadness (albeit minor) stem from being in a role that is separate and distinct from my true strengths and background.  In some respects, my colleague’s absence triggers feelings of inadequacy and loss.